Care and Circularity

We design with the entire lifecycle of our garments in mind. From responsible sourcing of raw materials and high quality manufacturing to maximising the useful life through our repair & recycling services.

Here are our recommendations on how to extend the life of your Kowtow garments.

Mend


Consider repair before replacing for minor damages. We offer a complimentary repairs programme through our Wellington flagship store. Bring your beloved Kowtow garment into 29 College Street, Wellington for an assessment. If you are an online customer, please email us for repair advice at customercare@kowtowclothing.com.

This service applies to Kowtow garments only and excludes tailoring and alterations. Garments must be clean and are subject to evaluation prior to accepting repair. We cannot repair rips, fabric flaws, pills or marked garments. Repairs are done by hand and may require up to 14 working days for completion.

Care


As we use natural fibres, airing clothes outside is often enough to restore freshness. Think twice before washing, but when required we recommend using cold water temperatures and avoid tumble drying.


Organic Cotton
Cold machine wash, like colours together, do not soak or bleach, line dry in shade, low tumble dry, medium iron on reverse, drycleanable (F).

Organic Cotton/Tencel
Cold machine wash, delicate wash cycle, light colour together, do not soak or bleach, line dry in shade, low tumble dry, medium iron on reverse, drycleanable (F)

Organic Cotton Knitwear
Cold hand wash separately, do not soak or bleach, gentle machine spin to remove excess water, dry flat in shade, low tumble dry, medium iron only if needed, drycleanable (F). To maintain garment quality avoid rough surfaces. To retain the shape of your knitwear garment avoid hanging.

Organic Cotton/Merino Wool Knitwear
Hand wash in cold water with gentle wool detergent, gentle machine spin, dry flat in shade, medium iron, drycleanable (F). Avoid contact with rough surfaces. To retain the shape of your knitwear garment avoid hanging. Merino wool may pill from wear, to remove gently remove with a blunt razor or use a sweater stone.

Organic Cotton Denim
Cold machine wash separately, inside out, do not soak or bleach, line dry in shade, low tumble dry, medium iron on reverse, drycleanable (F). All denim styles are GOTS approved standard garment washed. Avoid contact with light coloured garments, accessories and upholstery. We recommend pre-washing dark denim before wear to remove any excess surface dye.

Recycled Nylon Swimwear
Rinse after use, cool hand wash, delicate machine spin, line dry in shade, do not soak, bleach, tumble dry or iron.

Take Back Programme


We are committed to working toward circularity and offer a take back programme for our clothing and swimwear. Send your Kowtow garment back to us and we will continue its useful life. Please email info@kowtowclothing.com for take back advice.

This service applies to Kowtow garments only. Garments must be returned clean.