Care and Circularity

Sustainability is at the heart of Kowtow. For us, it begins with using organic, natural and regenerated fibres, which we manufacture within a fair trade and ethical supply chain. We design with the entire lifecycle of our garments in mind, and are working on closing the loop to attain full circularity. We strongly believe we are responsible for what we produce and that it doesn't end up as waste.

Here's how we can work together to make a difference.

Repair Program

Consider repair before replacing your garment. For minor damages, we offer complimentary repairs. For larger rips, we offer the Japanese patching technique Sashiko. This is about valuing and extending the life of the garment through not only strengthening it, but taking the time to make it beautiful as well. This service is bespoke for a small fee. Bring your beloved Kowtow garment into our Wellington or Newmarket store for an assessment. If you are an online customer, please email us for repair advice at customercare@kowtowclothing.com.

This service applies to Kowtow garments only and excludes tailoring and alterations. Garments must be clean and are subject to evaluation prior to accepting repair. We cannot repair rips, fabric flaws, pills or marked garments. Repairs are done by hand and may require up to 14 working days for completion.

Care

As we use natural fibres, airing clothes outside is often enough to restore freshness. Think twice before washing, but when required we recommend using environmentally friendly detergents, cold water temperatures and line dry. Reducing your energy use is the simplest way to contribute.


Organic Cotton
Cold machine wash, like colours together, do not soak or bleach, line dry in shade, low tumble dry, medium iron on reverse, drycleanable (F).

Organic Cotton/Tencel
Cold machine wash, delicate wash cycle, light colour together, do not soak or bleach, line dry in shade, low tumble dry, medium iron on reverse, drycleanable (F)

Organic Cotton Knitwear
Cold hand wash separately, do not soak or bleach, gentle machine spin to remove excess water, dry flat in shade, low tumble dry, medium iron only if needed, drycleanable (F). To maintain garment quality avoid rough surfaces. To retain the shape of your knitwear garment avoid hanging.

Organic Cotton/Merino Wool Knitwear
Hand wash in cold water with gentle wool detergent, gentle machine spin, dry flat in shade, medium iron, drycleanable (F). Avoid contact with rough surfaces. To retain the shape of your knitwear garment avoid hanging. Merino wool may pill from wear, to remove gently remove with a blunt razor or use a sweater stone.

Organic Cotton Denim
Cold machine wash separately, inside out, do not soak or bleach, line dry in shade, low tumble dry, medium iron on reverse, drycleanable (F). All denim styles are GOTS approved standard garment washed. Avoid contact with light coloured garments, accessories and upholstery. We recommend pre-washing dark denim before wear to remove any excess surface dye.

Recycled Nylon Swimwear
Rinse after use, cool hand wash, delicate machine spin, line dry in shade, do not soak, bleach, tumble dry or iron.

Take Back Programme

To reduce garments going to landfill, we offer a take back programme for our clothing and swimwear. We are currently in research and development, exploring options for recycling and repurposing in the most sustainable way. We need your help. Return your garments to our Wellington or Newmarket stores and receive a $10 voucher. For online customers, please organise your return with customercare@kowtowclothing.com

This service applies to Kowtow garments only. Garments must be returned clean.

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