Kowtow always has, and always will be committed to preserving the planet and protecting our people. We continue to monitor the COVID-19 situation across the globe, working hard to keep up to date and evolving with the ever changing environment.
We are very humbled and grateful for your support during this time, and know that you are looking forward to receiving your order. Our dispatch and delivery partners are working hard to process orders quickly, we really appreciate your understanding and patience at this unprecedented time.
In New Zealand, our Wellington & Auckland stores are open. We are following government recommended guidelines and ask that you use our Covid Tracer QR code if visiting to keep you and our team safe in store. Please don't hesitate to call or email ahead of your visit if you have any questions. If you are feeling unwell we kindly request you refrain from entering the store & invite you to shop online.
We are now offering a Click & Collect service for customers who would prefer to practice social distancing when shopping with us. Simply select your available Click & Collect location when checking out online.
We work with two manufacturers in India, both Fairtrade certified. We therefore know where and by whom each garment is made. We are in daily contact with these partners who continue to operate but at reduced capacity to enable social distancing.
Further protective measures are in place including temperature checks, night time curfews, weekend lockdowns, mask wearing and sanitization.
We continue to offer our partners all the support we can.
We are safely dispatching orders worldwide from our Wellington, Melbourne & London warehouses. Once you have received your shipping confirmation & tracking details, your parcel should be with you in 3-5 business days.
We send parcels within New Zealand with Courier Post, in Australia with Startrack / Auspost, and to the rest of the world with DHL and DPD. In some cases where a signature is required, this has been waived, and the standard card to call process follows should no one be able to answer the door.
If you haven't received any updates within 3 business days, or you haven't received your order within 7 business days after receiving tracking details, please do get in touch with us.
If you have any questions, or just want to chat, you can talk to us online or get in touch with firstname.lastname@example.org
Keep in touch, keep safe & be kind.
The Kowtow Team x