Shipping Policy


Cost Delivery Estimate
Standard eParcel Free for orders over $150
$10 for orders under $150
2-5 Working Days
(may take an additional 1-2 days for rural and WA)
Express eParcel $15 1-3 Working Days 
(may take an additional 1-2 days for rural and WA)
Click & Collect Free for every order 1 -2 Days


Click and Collect

We are pleased to now offer a click and collect service at our Fitzroy store location.

We kindly ask you to shop online and if your item is available for click and collect, select Local Pickup at checkout. We will notify you as soon as your order is ready for collection.

Standard Processing and Delivery Timeframes

We aim to process your order as soon as possible within standard working hours. Once your order has been dispatched you will receive email confirmation which will include tracking details.

Delivery timeframes are estimates and do not take into account processing times, or transit delays. Please note that delivery to rural addresses can result in longer delivery time.

Missing Parcels

It is important you fill in your shipping address correctly when ordering. Kowtow cannot accept responsibility for missing parcels due to an address being entered incorrectly. We recommend that you provide a secure daytime delivery address, such as a workplace, for your order as a signature is required upon delivery. Please let us know if your order does not arrive within the expected delivery time frame so that we can lodge a query with the relevant shipping provider.


If you have any questions regarding shipping rates, delivery timeframes, or if you need help tracking your order, please email us at or call us on +64 4 916 5325. We are open Mon - Fri 8:00am-4:30pm (NZDT – New Zealand Daylight Saving Time).