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Processing and Delivery Timeframes

We aim to process your order as soon as possible within standard working hours. Once your order has been dispatched you will receive email confirmation which will include tracking details. During sale and holiday periods, processing of orders may be subject to delay and we ask you to allow a minimum of 2 working days for your order to be dispatched. Delivery timeframes are estimates and do not take into account processing times or transit delays. Please note that delivery to regional, rural and Western Australia addresses can result in longer delivery times.

Cost Delivery Estimate
Standard eParcel Free for every order 2-5 Working Days
(may take an additional 1-2 days for rural and WA)
Express eParcel $15 1-3 Working Days 
(may take an additional 1-2 days for rural and WA)

All orders are processed with Shippit. Track your order here.

Missing Parcels

It is important you fill in your shipping address correctly when ordering. Kowtow cannot accept responsibility for missing parcels due to an address being entered incorrectly. We recommend that you provide a secure daytime delivery address, such as a workplace, for your order as a signature is required upon delivery. Please let us know if your order does not arrive within the expected delivery time frame so that we can lodge a query with the relevant shipping provider.


If you have any questions regarding shipping rates, delivery timeframes, or if you need help tracking your order, please email us at or call us on +64 4 916 5325. We are open Mon - Fri 8:00am-4:30pm (NZDT – New Zealand Daylight Saving Time).

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