Shipping Information

Cost Delivery Estimate
Standard eParcel Free for orders over $150
$10 for orders under $150
2-5 Working Days
(may take an additional 1-2 days for rural and WA)
Express eParcel $15 1-3 Working Days 
(may take an additional 1-2 days for rural and WA)

All orders are processed with Shippit. Track your order here.

Missing Parcels

It is important you fill in your shipping address correctly when ordering. Kowtow cannot accept responsibility for missing parcels due to an address being entered incorrectly. We recommend that you provide a secure daytime delivery address, such as a workplace, for your order as a signature is required upon delivery. Please let us know if your order does not arrive within the expected delivery time frame so that we can lodge a query with the relevant shipping provider.


If you have any questions regarding shipping rates, delivery timeframes, or if you need help tracking your order, please email us at or call us on +64 4 916 5325. We are open Mon - Fri 8:00am-4:30pm (NZDT – New Zealand Daylight Saving Time).