Terms & Conditions

  • Kowtow terms & conditions policy follows the requirements of the Consumer Guarantees Act 1993.
  • By placing an order at kowtowclothing.com you are agreeing to all Kowtow terms & conditions and information on this page.
  • Kowtow reserve the right to change any information on the kowtowclothing.com website at any time.
  • Kowtow Clothing Ltd is based in New Zealand. All orders and transactions are covered by New Zealand law.
  • Unless otherwise specified, all amounts shown on the kowtowclothing.com website are in Australian dollars (AUD).

Payments

Kowtow Clothing Ltd accepts the following forms of payment:

  • Visa
  • Mastercard
  • PayPal
  • Afterpay

All credit card transactions are securely processed by Payment Express.


Product Descriptions

Kowtow aims to be as accurate as possible when describing the products featured on our site. However, Kowtow does not guarantee that the product description or other content on this site is 100% accurate, complete, reliable or error free and reserves the right to modify without prior notice.


Colours

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, colour accuracy depends on screen calibrations and standards, Kowtow cannot guarantee that all screen display of colour will match the garment exactly.


Gift Cards

  • Gift cards are issued in Australian dollars (AUD), for use on Kowtow Australia site only (au.kowtowclothing.com).
  • Gift cards are activated at the time of purchase and remain open for a period of 6 months unless specified otherwise.
  • Whole or partially redeemed gift cards cannot be cancelled or refunded.
  • If the gift card is for a lesser amount than the desired purchase, the recipient is required to pay the difference at checkout via alternative payment methods.
  • Gift cards should be treated like cash and will not be replaced if lost or stolen. Kowtow will not accept responsibility for lost or stolen gift cards.
  • Items bought with Kowtow gift cards can be exchanged but not refunded.

  • Kowtow reserves the right to change these terms and conditions without notice.

Credit Notes

  • Issued in Australian dollars (AUD), for use on Kowtow Australia site only (au.kowtowclothing.com).
  • Once issued, credit notes expire after 3 months unless specified otherwise.
  • Whole or partially redeemed credit notes cannot be cancelled or refunded.
  • If the credit note is for a lesser amount than the desired purchase, the recipient can pay the difference at checkout via our usual payment methods.
  • The value of credit notes is defined by the amount spent at the time of purchase independently of sales, discounts or promotions.
  • Items bought with credit notes can be exchanged but not refunded.

  • Kowtow reserves the right to change these terms and conditions without notice.

Discount Codes, Sale Items and Promo Code Offers

  • Discount codes cannot be combined with other offers or promotions.
  • Offers cannot be applied to previous purchases.
  • Discounts are applied before shipping and tax.
  • Unless specified, sale and promotions are valid for a limited time only. Items purchased outside of this timeframe are sold at full price.

Competitions

The following conditions apply to gift cards issued through competitions held on social media:

  • Prize offered as online store gift card.
  • Gift cards are valid for 3 months from date of issue.
  • Whole or partially redeemed gift cards cannot be cancelled or refunded.
  • No refunds or exchanges on items purchased with gift cards issued from competitions.
  • Gift card must be used in one transaction.
  • To be used on full price items only.

Resale Policy

By placing an order on au.kowtowclothing.com you accept the following terms and conditions. Products purchased on au.kowtowclothing.com are for personal use only and not for resale. We reserve the right to refuse orders if we feel Terms and Conditions have been breached.


Wellington Flagship Store Repair Programme

We cannot accept garments sent by courier or post. This service applies to Kowtow garments only. This service excludes tailoring and alterations. Garments are subject to evaluation prior to accepting repair and must be clean. We cannot repair rips, fabric flaws, pills or marked garments. Repairs are done by hand and may require up to 14 working days for completion.


Disclaimer

Kowtow Clothing Ltd is not responsible for purchases that are unable to be processed due to technical difficulties with the website or unavailability of products. Kowtow shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from the website, your use of or reliance on the website or any of the information or materials available on the website, regardless of the type of claim or the nature of the cause of action.


Intellectual Property

The content and design of this website and all products are copyright and belong to Kowtow Clothing Ltd. "Kowtow" is a registered trademark.


Questions

If you have any questions please email us at customercare@kowtowclothing.com or call us on +64 4 916 5325. We are open Mon-Fri 8:00am-4:30pm (New Zealand time).



Cookies

A cookie is a small text file that is saved to and retrieved from your computer or mobile device. If you use our site and have cookies on your browser, we understand this as accepting our usage of cookies.


How Kowtow uses cookies:

Kowtow Clothing Ltd uses cookies to help provide the best experience for our customers. We may use temporary or permanent cookies when you access our website. We use both first and third party cookies to collect statistics and user data to optimize our site and to present you with relevant marketing material. Some third party cookies are set by social media providers that we utilise and are independent of our control. These include: MailChimp, Facebook, Instagram, Pinterest, Tumblr and Twitter. These providers have their own separate cookie policy.


Who has access to your personal data?

Data forwarded to third parties is only used to optimize our site and to present you with relevant marketing material. These include: MailChimp, Facebook, Instagram, Pinterest, Tumblr and Twitter.


How long do we store your data?

Kowtow Clothing Ltd does not store your data. You can erase cookies from your computer or mobile device, or you can choose to disable cookies or to receive a notification each time a new cookie is sent from your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.



Privacy Notice

We firmly believe in protecting your privacy and the security of your personal information. We do not rent, sell or distribute our customer base or newsletter subscribers to anyone. We also do not store your credit card details on our server, all credit card purchases are processed through a PayPal secure payment gateway.


Who controls your personal data?

Kowtow Clothing Ltd is the controller of the personal data you submit and is responsible for your personal data under applicable data protection law.


Who can access your data?

We do not sell your data. Data that is forwarded to third parties we utilise; MailChimp, Facebook, Instagram, Pinterest, Tumblr and Twitter is only used to provide you with our services.


What are your rights?

Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact customercare@kowtowclothing.com who will be able to provide you with your personal data via e-mail.

Right to portability:
Whenever Kowtow Clothing Ltd processes your personal data, based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:
You have the right to request rectification of your personal data if it is incorrect, including the right to have incomplete personal data completed. If you have a Kowtow account you can email customercare@kowtowclothing.com to edit your personal data. If you are a newsletter subscriber, you can update your subscriber information through the link in the footer of our newsletters.

Right to erasure:
You have the right to erase any personal data processed by Kowtow Clothing Ltd at any time except for the following situations:

  • You have an ongoing matter with Customer Service.
  • You have an open order which has not yet been shipped.
  • You have an unsettled debt with Kowtow Clothing Ltd.
  • You are suspected or have misused our services within the last four years.
  • You have made a purchase, we will keep your personal data in connection to your transaction for bookkeeping rules.
Erasure of any personal data withdraws the ability for Kowtow Clothing Ltd to trace previous proof of purchase and may prevent opportunity to exchange or refund an item.

 

Right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on Kowtow legitimate interest. Kowtow will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

Right to object to direct marketing:
You have the right to object to direct marketing. You can opt out from direct marketing by following the instructions in the footer of each newsletter.


How can you exercise your rights?

We take data protection very seriously and have dedicated customer service personnel who handle your requests in relation to your personal data and rights as stated above. If you have any questions, contact customercare@kowtowclothing.com


Updates to our Privacy Notice:

We may update our Privacy Notice from time to time. The latest version of the Privacy Notice is always available on our website.

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