Terms & Conditions

  • Kowtow terms & conditions policy follows the requirements of the Consumer Guarantees Act 1993.
  • By placing an order at kowtowclothing.com you are agreeing to all Kowtow terms & conditions and information on this page.
  • Kowtow reserve the right to change any information on the kowtowclothing.com website at any time.
  • Kowtow Clothing Ltd is based in New Zealand. All orders and transactions are covered by New Zealand law.
  • Unless otherwise specified, all amounts shown on the kowtowclothing.com website are in Australian dollars (AUD).

Current Promotions  

 

15% First Time Subscriber Discount 

Receive a one time 15% discount on your first full priced purchase by subscribing to our our newsletter. Offer valid for first time customers, cannot be applied to previous purchases or combined with any other promotions. By signing up you consent to receiving communications from Kowtow.

  

Expired Promotions

Buy 2 sale items and save 20%

Extra 20% offer automatically applies in cart when purchasing two or more sale items. Valid online & in-store from 10am Weds 17th July - 11:59pm Sun 21st July AEST. Discount cannot be combined with another offer or loyalty reward, and does not apply to previous purchases. All items marked final sale cannot be returned or exchanged.Up to 50% off applies to selected styles only. Discounted prices are as marked in the product, and do not apply to previous purchases. Available online and in store while stocks last.

$50 off Knitwear
Offer is available on all full-priced knitwear styles, but excludes sale, and the Kowtow x Nature Baby collaboration. Promotion valid from 5pm Thursday 30th May, until 11:59pm Monday 3rd June 2024. Discount automatically applies in cart, does not apply to previous purchases, and cannot be redeemed in conjunction with any other offers, including loyalty reward vouchers.

 

Vogue Online Shopping Night

Extra 25% discount automatically applies at checkout, and is valid till 11:59pm NZST Sunday 11th May 2024. Offer available exclusively online, and not redeemable in-store. Discount does not apply to previous purchases, can not be extended, or combined with any other promotional offer, including loyalty rewards. Items marked as final sale cannot be returned, or exchanged. Available on all sale items while stocks last.

 

Two Tees for $159

Two for $159 offer available on selected full-price tee styles $119 and under. Promotion valid until 11:59pm Sunday 24th March. Discount automatically applies in cart, does not apply to previous purchases, and cannot be redeemed in conjunction with any other offers, including loyalty reward vouchers.

 

 Extra 20% Off Sale

Take an extra 20% off all sale products for a limited time. Promotion is valid online and in-store from 9am Friday 19th June - 11:59pm Wednesday 24th January NZST, does not apply to previous purchases and cannot be extended. Discount automatically applies at checkout, and cannot be combined with any other offers, or loyalty rewards. Products marked as final sale cannot be returned or exchange 

 

End of Season Sale

End of season sale available online and in store while stocks last. Up to 60% off selected styles only. Discounted prices are as marked in the product, and do not apply to previous purchases. Cannot be combined with other promotions or discounts. Archive products marked as final sale cannot be returned or exchanged. Available online and in store while stocks last.

 

End of Season Sale - Buy 2, Get an Extra 15% Off

Extra 15% offer automatically applies in cart when purchasing two or more sale items. Valid online & in-store from 9am Thurs 11th Jan - 11:59pm Sun 14th Jan NZDT. Discount cannot be combined with another offer or loyalty reward, and does not apply to previous purchases. All items marked final sale cannot be returned or exchanged.

 

Two for $99 Racer Back Singlets

Two for $99 Racer Back Singlet promo is valid until 11:59pm Sunday 17th December. Discount automatically applies in cart, does not apply to previous purchases, and cannot be redeemed in conjunction with any other offers, including loyalty reward vouchers.

 

Archive Sale 

Receive 25% off selected essentials, plus an extra 25% off sale items at checkout. Valid till 11:59pm NZDT Thursday 16th November 2023. Discount does not apply to previous purchases, can not be extended, or combined with any other offer or loyalty reward vouchers. Items marked as ‘final sale’ in the product description cannot be returned, or exchanged. Stock differs per shipping region, and promotion is available while stocks last.

 

Kowtow Collective Week

This week of exclusive promotional offers are valid from Friday 20th - Sunday 29th October for all members.

 

Kowtow Collective Week - Enjoy 20%

This one-time 20% discount code will be sent to all members of Kowtow collective for use during the promotion, and expires on Sunday 29th October. You must be subscribed to our email data base to receive this offer, and the code must be entered at checkout online, or presented at the counter in store to be redeemed. The discount is valid on full priced items (excluding re-cut), and cannot be used in conjunction with any other promotional offers, loyalty reward vouchers, or applied to previous purchases. 

 

Kowtow Collective Week - Re-cut

As voted by you, this limited edition re-cut dress will be available while stocks last and cannot be purchased in conjunction with the 20% Kowtow Collective Week promotional discount code. 

 

Kowtow Collective Week - Inspire our next limited edition tee

This is agreed by you, the photographer, and Kowtow Clothing Ltd (Kowtow).

To be eligible, the submitted image must be ad jpeg, tiff, pdf or png.

Upon submission of an image, you agree that Kowtow may use the image for design, marketing and sales purposes. The image may be altered or manipulated at Kowtow’s discretion.

The image will not be used for purposes outside of this promotion.

Any member of the Kowtow Collective who submits images used by Kowtow for any design, marketing or sales purpose will receive two of the “product” upon their release, one for you and one to gift. This will be considered payment for the use of the image, and you will not expect any further compensation, including royalties, for the use of the image.

Kowtow may publish your name and the inspiration source of the image in any related marketing and promotional materials.

The product will be available for customers to purchase in 2024.

 

Kowtow Collective Week - Free Shipping

Free shipping automatically applies to the cart for all purchases during loyalty week. To receive this offer, ensure you are logged into your account prior to checking out.

 

Two for $149 Tees

Offer available on selected full-price tee styles $109 and under. Promotion valid until 11:59pm Sunday 15th October. Discount automatically applies in cart, does not apply to previous purchases, and cannot be redeemed in conjunction with any other offers, including loyalty reward vouchers.

 

 

Payments

Kowtow Clothing Ltd accepts the following forms of payment:

  • Visa
  • Mastercard
  • AMEX
  • Shop Pay
  • PayPal
  • Laybuy
  • Afterpay
  • Klarna
  • Apple Pay
  • Google Pay

All credit card transactions are securely processed by Shopify Payments.

 

Gift Cards

  • Gift cards are issued in Australian dollars (AUD), for use on Kowtow Australia site only (au.kowtowclothing.com).
  • Gift cards are activated at the time of purchase and remain open for a period of 12 months unless specified otherwise
  • Store credit for a return is issued as a gift card   and remain open for a period of 12 months unless specified otherwise.
  • Whole or partially redeemed gift cards cannot be cancelled or refunded.
  • If the gift card is for a lesser amount than the desired purchase, the recipient is required to pay the difference at checkout via alternative payment methods.
  • Gift cards should be treated like cash and will not be replaced if lost or stolen. Kowtow will not accept responsibility for lost or stolen gift cards.
  • Kowtow reserves the right to change these terms and conditions without notice.

 

Product Descriptions

Kowtow aims to be as accurate as possible when describing the products featured on our site. However, Kowtow does not guarantee that the product description or other content on this site is 100% accurate, complete, reliable or error free and reserves the right to modify without prior notice.


Colours

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, colour accuracy depends on screen calibrations and standards, Kowtow cannot guarantee that all screen display of colour will match the garment exactly.

Resale Policy

By placing an order on au.kowtowclothing.com you accept the following terms and conditions. Products purchased on au.kowtowclothing.com are for personal use only and not for resale. We reserve the right to refuse orders if we feel Terms and Conditions have been breached.

Disclaimer

Kowtow Clothing Ltd is not responsible for purchases that are unable to be processed due to technical difficulties with the website or unavailability of products. Kowtow shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from the website, your use of or reliance on the website or any of the information or materials available on the website, regardless of the type of claim or the nature of the cause of action.


Intellectual Property

The content and design of this website and all products are copyright and belong to Kowtow Clothing Ltd. "Kowtow" is a registered trademark.

Loyalty Program

By becoming a member of Kowtow Collective, you will earn points for purchases made in store and online, as well as for participating in select activities. You will also have access to exclusive rewards and benefits. 

 

Membership

  • To become a member, all you need to do is create a Kowtow account. Any purchase made through a Kowtow store will also create an in store membership, however we recommend creating an account to access your rewards online and receive the full benefits of our program.
  • If you have accidentally created more than one Kowtow account within the same country, please email customercare@kowtowclothing.com to resolve this for you. Accounts created across different countries (eg. New Zealand & Australia) cannot be combined.
  • By enrolling in the program, you agree to receive transactional emails regarding the program from Kowtow Clothing Ltd. These may include information about points and rewards, special offers and promotions, and other related material. 
  • Kowtow reserves the right to close the account of any member that uses the program in a questionable manner, or breaches any of our Terms & Conditions.
  • Kowtow reserves the right to cancel the Kowtow Collective program or change these Terms & Conditions at any time at our discretion.

 

Earning Points

  • You will automatically receive 1 point for every $1 (AUD) spent by making a qualifying purchase directly online at kowtowclothing.com or in any Kowtow store.
  • Qualifying purchases include both full price, and sale products, however exclude shipping costs.
  • Points may also be earned by completing certain activities determined by Kowtow Clothing Ltd.
  • If un-redeemed, your points will expire 12 months from the date of your qualifying purchase. 
  • Points may not be transferred among members.
  • Points earned from any in store, or online purchase will initially appear as 'pending' for a period of 14 days before being approved.
  • Points have no monetary value & can not be refunded for cash.
  • Please note, any orders made prior to joining Kowtow Collective will not be retroactively applied to your account as points.

 

Redeeming Rewards 

  • Points can be redeemed as a reward voucher that can be used towards any product bought directly from a Kowtow store, or online at kowtowclothing.com.
  • Reward vouchers can not be used towards gift cards, shipping costs, or in conjunction with any other promotional offer where a discount code, or automatic discount applies at the checkout.
  • Reward vouchers are classed as an order discount, and will be deducted as a percentage off each item across the total value of your order.

Returning Loyalty Orders

Loyalty reward vouchers are not refundable, or transferable once applied to an order, unless the entire order is returned for a refund or store credit.

If you return your entire order in full, you will receive a refund/store credit for the value of the purchase, and your reward voucher will be issued back to your account as points.

If you return part of your order (eg. 1 item out of 2 total) you will receive a refund/store credit for the value of the purchase, less the discount amount deducted for the returned item. And the partial reward voucher for this item will then be deemed void.

 

Repair Programme

This free service applies to select Kowtow garments only, and excludes tailoring and alterations. Garments are subject to evaluation prior to accepting repair and must be clean. We cannot repair rips, fabric flaws, pills or marked garments. Repairs are done by hand and may require up to 15 working days for completion.

 

Questions

If you have any questions please email us at customercare@kowtowclothing.com or call us on +64 4 916 5325. We are open Mon-Fri 8:00am-4:30pm (New Zealand time).