Terms & Conditions

Kowtow terms & conditions policy follows the requirements of the Consumer Guarantees Act 1993.

  • By placing an order at kowtowclothing.com you are agreeing to all Kowtow terms & conditions and information on this page.
  • Kowtow reserve the right to change any information on the kowtowclothing.com website at any time.
  • Kowtow Clothing Ltd is based in New Zealand. All orders and transactions are covered by New Zealand law.
  • Unless otherwise specified, all amounts shown on the kowtowclothing.com website are in Australian dollars (AUD).


Current Promotions

Collective Fortnight Promotion

All promotional offers are exclusively available to members of The Collective, and valid from 19th May - 1st June 2025. The $50 gift can be used one time only, and is valid site-wide and in-store on all full price Kowtow pieces when using code COLLECTIVE50 at checkout. This gift cannot be used in conjunction with any other discount code or loyalty reward voucher, and expires 1st June. Any Relove submissions made during the above period will automatically go in the draw to win $500 (10,000) worth of Collective Points. The winner will be drawn on 2nd June 2025 and will be notified via email. Free shipping automatically applies to the cart for all purchases during loyalty week.

15% First Time Subscriber Discount 

Receive a one time 15% discount on your first full priced purchase by subscribing to our newsletter. Offer valid for first time customers, cannot be applied to previous purchases or combined with any other promotions. By signing up you consent to receiving communications from Kowtow.

Sale

20-60% off sale applies to selected styles only, and is available online and in store while stocks last. Sale prices are as marked in the product, and do not apply to previous purchases. Sale items are ineligible for a full refund (unless deemed as faulty), and returns will only be accepted for store credit, or exchange. All items marked final sale cannot be returned or exchanged.

 

Expired Promotions

20% Off Menswear Promotion

 

Regenerate

On submission of the Kowtow Regenerate form, or submission of your garment at a Kowtow Retail store for the Regenerate Program, you understand and accept the following terms: 

  • You are participating in Kowtow’s Regenerate programme. Your garment will be used in the post consumer research and development phase, as part of our commitment to extended producer responsibility. 

  • On receipt of your submission, you will be credited with 100 Kowtow Collective points per garment. 

  • On submitting your garment, you are relinquishing the ownership of your garment to Kowtow and you no longer have any claim to the garment. 

  • Kowtow will not sell any garments submitted to the Regenerate programme.  

  • Any garment submitted to Kowtow Regenerate must be owed by you, or a garment you have the owner’s express permission to submit. 

  • You are responsible for all shipping costs. We recommend that you use a tracked postage method. Kowtow is not responsible for any damage or losses during shipping.

  • Kowtow Regenerate only accepts Kowtow garments. Any garments that are not Kowtow will be returned at the submitter’s expense. 

Payments

Kowtow Clothing Ltd accepts the following forms of payment:

  • Visa
  • Mastercard
  • AMEX
  • Shop Pay
  • PayPal
  • Laybuy
  • Afterpay
  • Apple Pay
  • Google Pay

All credit card transactions are securely processed by Shopify Payments.

 

Gift Cards

  • Gift cards are issued in Australian dollars (AUD), for use on Kowtow Australia site only (au.kowtowclothing.com).
  • Gift cards are activated at the time of purchase and remain open for a period of 12 months unless specified otherwise
  • Store credit for a return is issued as a gift card   and remain open for a period of 12 months unless specified otherwise.
  • Whole or partially redeemed gift cards cannot be cancelled or refunded.
  • If the gift card is for a lesser amount than the desired purchase, the recipient is required to pay the difference at checkout via alternative payment methods.
  • Gift cards should be treated like cash and will not be replaced if lost or stolen. Kowtow will not accept responsibility for lost or stolen gift cards.
  • Kowtow reserves the right to change these terms and conditions without notice.

 

Product Descriptions

Kowtow aims to be as accurate as possible when describing the products featured on our site. However, Kowtow does not guarantee that the product description or other content on this site is 100% accurate, complete, reliable or error free and reserves the right to modify without prior notice.


Colours

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, colour accuracy depends on screen calibrations and standards, Kowtow cannot guarantee that all screen display of colour will match the garment exactly.


Resale Policy

By placing an order on au.kowtowclothing.com you accept the following terms and conditions. Products purchased on au.kowtowclothing.com are for personal use only and not for resale. We reserve the right to refuse orders if we feel Terms and Conditions have been breached.


Disclaimer

Kowtow Clothing Ltd is not responsible for purchases that are unable to be processed due to technical difficulties with the website or unavailability of products. Kowtow shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from the website, your use of or reliance on the website or any of the information or materials available on the website, regardless of the type of claim or the nature of the cause of action.


Intellectual Property

The content and design of this website and all products are copyright and belong to Kowtow Clothing Ltd. "Kowtow" is a registered trademark.


The Collective

By becoming a member of Kowtow Collective, you will earn points for purchases made in store and online, as well as for participating in select activities. You will also have access to exclusive rewards and benefits. 

 

Membership

  • To become a member, all you need to do is create a Kowtow account. Any purchase made through a Kowtow store will also create an in store membership, however we recommend creating an account to access your rewards online and receive the full benefits of our program.
  • If you have accidentally created more than one Kowtow account within the same country, please email customercare@kowtowclothing.com to resolve this for you. Accounts created across different countries (eg. New Zealand & Australia) cannot be combined.
  • By enrolling in the program, you agree to receive transactional emails regarding the program from Kowtow Clothing Ltd. These may include information about points and rewards, special offers and promotions, and other related material. 
  • Kowtow reserves the right to close the account of any member that uses the program in a questionable manner, or breaches any of our Terms & Conditions.
  • Kowtow reserves the right to cancel the Kowtow Collective program or change these Terms & Conditions at any time at our discretion.

 

Earning Points

  • You will automatically receive 1 point for every $1 (AUD) spent by making a qualifying purchase directly online at kowtowclothing.com or in any Kowtow store.
  • Qualifying purchases include both full price, sale and Relove products, however exclude shipping costs.
  • Points may also be earned by completing certain activities determined by Kowtow Clothing Ltd.
  • If un-redeemed, your points will expire 24 months from the date of your qualifying purchase. 
  • Points may not be transferred among members.
  • Points earned from any in store, or online purchase will initially appear as 'pending' for a period of 14 days before being approved.
  • Points have no monetary value & can not be refunded for cash.
  • Please note, any orders made prior to joining Kowtow Collective will not be retroactively applied to your account as points.

 

Redeeming Rewards 

  • Points can be redeemed as a reward voucher that can be used towards any product bought directly from a Kowtow store, or online at kowtowclothing.com.
  • Reward vouchers can not be used towards gift cards, shipping costs, or in conjunction with any other promotional offer where a discount code, or automatic discount applies at the checkout.
  • Reward vouchers are classed as an order discount, and will be deducted as a percentage off each item across the total value of your order.


Returning Loyalty Orders

Loyalty reward vouchers are not refundable, or transferable once applied to an order, unless the entire order is returned for a refund or store credit.

If you return your entire order in full, you will receive a refund/store credit for the value of the purchase, and your reward voucher will be issued back to your account as points.

If you return part of your order (eg. 1 item out of 2 total) you will receive a refund/store credit for the value of the purchase, less the discount amount deducted for the returned item. And the partial reward voucher for this item will then be deemed void.

 

Repair Programme

This free service applies to select Kowtow garments only, and excludes tailoring and alterations. Garments are subject to evaluation prior to accepting repair and must be clean. We cannot repair rips, fabric flaws, pills or marked garments. Repairs are done by hand and may require up to 15 working days for completion.

 

Repair Programme

Selling:

  • In submitting the Kowtow Relove online form, you understand and accept the terms set out in the Kowtow Relove guide and FAQs, including the timeframes to decline the offer and collect your garments, and shipping responsibilities. 
  • Any garments submitted by you to Kowtow Relove must be owned by you, or a garment you have the owners sole permission to sell on their behalf.
  • Once you accept the offer of points exchange for the garment, Kowtow is the owner of the garment and you release your rights to the garment.
  • In submitting garments, you understand that Kowtow has the right to use all photos and imagery in your online form on the Kowtow website and social media platforms.

Buying:

  • All Kowtow Relove garments are final sale, and refunds are only offered in accordance with the Consumers Guarantees Act.
  • Shipping terms may differ from those applied to purchases of new Kowtow product. See the product page for shipping charges.

Kowtow's Privacy Policy applies to all sellers and customers using Kowtow Relove. 

 

Questions

If you have any questions please email us at customercare@kowtowclothing.com or call us on +64 4 916 5325. We are open Mon-Fri 8:00am-4:30pm (New Zealand time).